CAREERS

Customer Success Associate

Type: Full time

Location: Netherlands (remote)

We are hiring a Customer Success Associate to support our commercial team in delivering world-class service to our global farming community.

Reporting to the Head of Customer Success, you will be the foundational support for our customers post-sale, ensuring they are set up for success from day one.

In this role, you will help bridge the gap between our advanced technology and the daily operations of a commercial grower. You will spend approximately 50% of your time on customer onboarding and support, 30% on data monitoring and reporting, and 20% on cross-functional coordination.

What we're looking for

We're after someone who:

  1. Has demonstratable experience in plant science, agronomy, crop science or AgTech.
  2. Is based in the Netherlands. Fluency in English is required, and Dutch speaking is strongly preferred.
  3. Has a passion for helping others and a desire to build a career in Customer Success within a fast-paced startup environment.
  4. Has the ability to translate technical concepts into clear, simple language for growers and non-technical colleagues.
  5. Is highly organized and can manage multiple customer accounts while maintaining meticulous records.
  6. Is proactive and comfortable addressing risks or issues as they arise.
  7. Is excited by the rapid growth of a startup and are willing to work outside normal hours when product issues or seasonal agricultural needs require it.
  8. Is comfortable traveling to support business development and visit customer sites.
  9. Has a passion for helping users develop their skills and best practices regardless of their technical specialism.
  10. Ideally has a degree in Plant Science, Agronomy, Biology or a related field.

Bonus points if you have:

  1. Experience with PAM (Pulse Amplitude Modulation) chlorophyll fluorescence is a plus.

What you will be achieving with us

As part of our Commercial team, you will:

  1. Assist in delivering our onboarding program, helping customers navigate the initial setup to ensure a fast "time-to-first-impact."
  2. Use internal tools to monitor sensor adoption and usage, flagging potential issues to the senior team before they impact the customer.
  3. Serve as a reliable point of contact for customer enquiries, maintaining accurate and up-to-date records of all customer information.
  4. Prepare data for impact and business reviews, gathering the evidence needed to show growers the tangible value Gardin is adding to their yields.
  5. Collaborate with the Product, Sales and Science teams to ensure that the feedback you hear from the field is funneled back into our continuous improvement loop.
  6. Support Gardin at industry events and participate in on-site customer visits to learn the nuances of our customers' environments.

Our Customer Success function

You will coordinate across Gardin's core functions to ensure customer success:

  1. Science & ML: Collaborating with our plant scientists to interpret phenotyping data for growers.
  2. Product: Ensuring field feedback on our web applications and internal tools reaches the right engineers.
  3. Sales: Partnering with the commercial team to identify expansion opportunities during business reviews.

Gardin is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities, sexual orientations and sex, with differences in education, backgrounds, skill sets, experiences and knowledge.